FAQs
Here are some of the most common questions we get asked. If you can't find what you're looking for, please contact us at support@triptotheuniverse.com.
Products
What materials are commonly used in your luggage and travel bags?
Our luggage and travel bags are crafted from high-quality materials such as durable polyester, impact-resistant polycarbonate, and Polyurethane leather for a perfect blend of style and durability.
Are your products TSA-approved for air travel?
Yes, our travel bags and luggage are designed to meet TSA regulations, featuring TSA-approved locks and easy-access compartments for hassle-free security checks at airports.
Are your luggage and bags compliant with airline size restrictions?
Yes, our luggage is designed to comply with standard airline size regulations. However, it's always a good idea to check with your specific airline as regulations may vary. Our carry-on models are crafted to fit most overhead compartments.
How can I clean and maintain my luggage, bags and accessories?
Cleaning instructions vary by product, but generally, a damp cloth with mild soap can be used for surface cleaning. Avoid harsh chemicals.
Are your products water-resistant or waterproof?
Most of our products are water-resistant, offering protection against light rain or splashes. For specific waterproof features, please check the product descriptions, as some models come with additional water-repellent coatings, such as our waterproof travel bag.
Shipping & Refunds
Can I track my order once it's shipped?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number and a link to our shipping carrier's page to track your shipment in real-time. This allows you to monitor the status and estimated delivery date.
Do you offer a refund if there is a problem with my order?
Absolutely. In the rare case of a manufacturing error, damage, or a wrong item, you will get a full refund or a free replacement. Please review our refund policy for detailed instructions and conditions.